Business operations research to support B2B sales and marketing organizations:

Evidence-based sales enablement solutions helping our clients grow and defend revenue

ServiceQualityWorks, LLC is a business operations research firm dedicated to making customer relationships explicit. We collect, quantify, interpret and share customer feedback, helping clients grow their businesses and outperform their competition.

We don't replace our clients’ sales or marketing resources; we just provide the tools, analytics and insights to make them more effective.

 
 
Structured Dialogue

Meaningful and actionable feedback

Accessible mission-critical information parsed to deliver actionable insights (scorecards and relationship maps) at the individual, account and company levels

Our Solution
Actionable Growth Strategies

Grow share of wallet

Customized individual, account, division and company Playbooks to shape engagement and build more collaborative – and profitable – strategic business partnerships

Our Solution
Inclusive Process

Drive performance improvement

Create buy-in from customer facing organizations, plus a change management road map that is explicit and achievable

Our Solution
Risk made Explicit

Defend revenue

Quantification, assessment and prioritization of risks across customer base, relationship status and risk made visible at individual, account and company levels

Our Solution
Our Research
 

ServiceQualityWorks, LLC conducts a variety of primary and secondary research. Our 2012 Sales Enablement Best Practice and Benchmarking Exchange is now closed. Please check back for upcoming studies.

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Supplier Relationships
 

Supplier Relationship Management (SRMWorks) will be launching in 2013. Please check back for more information.