Evidence-based strategies and tactics to optimize business relationships

Relationships drive business.

ServiceQualityWorks, LLC is a business operations research firm dedicated to making business relationships explicit. We collect, quantify, interpret and share customer feedback, providing our clients with evidence-based insights and data to optimize their relationships with both external and internal customers.

We don't replace our clients’ internal resources; we just provide the tools, analytics and insights to make them more effective and efficient.

 
 
Structured Dialogue

Meaningful and actionable insights

Practical relationship scorecards and intuitive perceptual maps delivered at the individual, account, function, organization and company level

Our Solution
Actionable Growth Strategies

Opportunities for improvement

Strategic and tactical insights to shape comapny-wide initiatives and targeted action plans to build win-win business partnerships

Our Solution
Inclusive Process

Change made easy

Include business partners in the process of shaping performance improvement plans, if they “skin in the game” change management is simple

Our Solution
Risk made Explicit

Defend and grow revenue

Relationship status made explicit for external and internal customers - identify revenue at risk, savings and growth opportunities

Our Solution
Visit our blog
 

Our latest blog post Decision Architecture: The Secret to Successfully Raising B2B Prices in Mature Markets: A Journey not an Event....

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Our Research
 

ServiceQualityWorks, LLC conducts a variety of primary and secondary research. Our 2014 Best Practice and Benchmarking Exchange is now closed. Please check back for upcoming studies.

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Supplier Relationships
 

Supplier Relationship Management (SRMWorks) will be launching in 2014. Please check back for more information.